[nylug-talk] RT

[George Bourozikas]

On Wednesday 23 January 2008 16:10:06 N.J. Thomas wrote:
[Re: RT, perl CGI]
> The user interface is not bad. It's pretty clean and mostly does what
> you would expect it to do. Currently, I would say that RT is the best
> opensource ticketing system out there.
> 
> But if you want to modify internals, write new scrips, fix up some
> templates, then you better know Perl and Mason. And yes, in those
> situations, "yuk" describes well how one would feel.
> 
> Fortunately, you really don't have to do the latter all that much if you
> are not really doing funky things with the system.

Does anyone have experience with OTRS vs. RT?  Both with regard to usability 
and extensibility.

Thanks,
--george