[nylug-talk] OT: Time warner issues (Manhattan)

[J Adams]

On 7/31/07, jh <jhlists at hirschman.net> wrote:
>
>
> > From: "J Adams" <pacetownsley at gmail.com>
> >
>
> > On 7/30/07, Ezra Taylor <ezra.taylor at gmail.com> wrote:
> >> Jh:
> >>         I'm just starting to have outages with acedsl.  I'm not sure
> the
> >> cause, but I'm told to reboot my router and somtimes my modem.  All
> these
> >> guys depend on verizon.
> >>
>
> >
> > I must say that I went with Ace because I was told that their customer
> > service was great. The last time I had an outage, they curtly asked me
> to
> > reboot my router, etc... I explained that I'd already done that and
> asked if
> > they were sure there wasn't an outage. The guy was rude and dismissive
> and
> > insisted that I follow his procedure before he'd even check. I might as
> well
> > have been dealing with Verizon or Comcast ... same song/dance.
> >
> _____________________________________________________________________________
>
> Might have caught someone on a bad day. My last support issue with them
> was met with cheerful helpfulness, even when it turned out that my issue
> was an "accidental stupid user trick".
>
> I'd still rather go with them (and their sane TOS) over Verizon any day.
>
> jh


 I'm glad to hear this and I hope the thing I described was as abberation.
I'm still with 'em for TOS, anyhow. Not having  to worry about a torrent
being throttled or a mail port being blocked is worth a lot.

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