[nylug-talk] OT: Time warner issues (Manhattan)

[J Adams]

On 7/30/07, Ezra Taylor <ezra.taylor at gmail.com> wrote:
>
> Jh:
>         I'm just starting to have outages with acedsl.  I'm not sure the
> cause, but I'm told to reboot my router and somtimes my modem.  All these
> guys depend on verizon.
>
> On 7/30/07, jh <jhlists at hirschman.net> wrote:
> >
> > Kevin Mark wrote:
> >
> > > Sounds like What Verizon tells me ;-) I have occassional DSL outages
> and
> > > they last a few hours regardless if I 'reboot window' or what ever the
> > > first level support tells me. If the issue is on their end, its not
> > > like they admit to it. I just wait and the problem is 'fixed'. But I
> > > guess that is all you can expect for 'consumer' DSL.
> >
> > If you buy from silly people, you'll get silly results.
> >
> > I don't have these issues with AceDSL - I think that my total downtime
> > with time over three years might add up to two or three hours. Costs
> > more, but worth it.
> >
> > jh
> >


I must say that I went with Ace because I was told that their customer
service was great. The last time I had an outage, they curtly asked me to
reboot my router, etc... I explained that I'd already done that and asked if
they were sure there wasn't an outage. The guy was rude and dismissive and
insisted that I follow his procedure before he'd even check. I might as well
have been dealing with Verizon or Comcast ... same song/dance.